Refund Policy

Thank you for shopping with Rabbary.

We maintain strict quality checks on all our silver jewelry. However, refunds are only applicable under the conditions below.

Eligibility for Refunds

Refund requests must be initiated within 3 days of delivery.
Refunds are only applicable if the product is received in a damaged condition.
The item must be unused and in its original packaging.

Proof Requirement

A clear unboxing video is mandatory for all refund requests.

The video must:

  1. Start before opening the package
  2. Clearly show the sealed package
  3. Capture the damage upon opening

Refund requests without a valid unboxing video will not be accepted.

Non-Eligible Cases

Refunds will not be provided for:

  1. Change of mind
  2. Size or preference issues
  3. Minor variations in design or finish
  4. Requests made after 3 days of delivery

Refund Process

To initiate a request, contact us at kalaneeimpex09@gmail.com with your order number, video proof, and issue details.
Once reviewed, we will notify you of approval or rejection.

Refund Method

Approved refunds will be processed to the original payment method within 7–10 business days.

Shipping Costs

If the product is confirmed damaged, return shipping will be covered by us.
Invalid claims will not be accepted.

Rabbary reserves the right to reject any request that does not meet the above conditions.